On the Beach - online travel agent I would be reluctant to use OTB for any future holiday bookings. They passed on the wrong name to ‘You Travel’ who were booking our accommodation at the hotel. I spotted this error about 3 weeks before we were due to arrive at hotel but after around 20 e mails to OTB and You Travel who just kept on blaming each other and saying that it was up to the other company to sort out the problem. The wrong name was also given in relation to our so called free transfer - when we arrived at Sharm Airport we were not on the transfer list - when we arrived at the Hotel we were booked under the wrong name which caused a delay in booking in and some frustration trying to sort matters out. The party we were travelling with were told on a number of occasions that free transfers were not included in their deal - even although the booking receipt stated free transfers. Due to being told that transfers were not included they went ahead and organised their own transfer via the internet about 2 weeks before the holiday. Around 10 days before the holiday OTB sent a free transfer voucher - too late and no refund available on the one they had already booked. When phoning OTB re a problem you are given their admin number and advised to call this............ after trying for over 1 hour I gave up at it just rings out. OTB only act as a middleman - in future I will deal directly with companies such as First Choice/ Thomson Fly to book my flight and Hotels4U etc to book accommodation. Will probably work out cheaper and less hassle free when faced with any problems. I will certainly not be using the services of OTB in the future. I travel abroad around 4/5 times a year and this company have been the least helpful when a problem occurs..........as outlined above....

poor service ,they charge 1£ per 5.60 single ticket! @22% premium, poor language choice by supervisor....