We booked 4 tickets to Hong Kong through Polani Travel Ltd for a total £2160 on 18 July 2008(ticket £510 per person we were told only 6 seats left and we were told there will be a fuel surcharge £30 or more on the airport,so we paid £120 extra for so called SURCHARGE which never exsisted!!!) and after half hour when we checked on the same company\'s website for exactly the flights ,the price is only £1696 in total.So we actually paid £464 MORE than what we should have paid.And this cheaper price was always there!!!Anybody could have booked the cheap price online by themselves.When we contacted the agency asking for the difference back.They refused to do anything and they said they can\'t do anything about it!!!THIS IS A PURE RIP OFF!!!The invoice they sent to us has no breakdown for what was charged for (just £540 per person).This is a CHEATING agency !!!BE VERY AWARE OF THEM :POLANI TRAVEL LTD !!!Book flights by yourself ,don\'t book with them unless you don\'t mind be RIPPED OFF!!!! !!!!!! ...

I booked a holiday for four to Manila with a stop over in Doha Qatar. Polani travel sold us return tickets which were open tickets in order for us to change our return date to the U.K. Upon arriving in Manila we decided to return home in two weeks... Unfortunately the tickets sold to us by Polani travel were for Philippine airlines who informed us there were no available flights out of the country for 5 weeks and explained to us that our travel agent POLANI TRAVEL should not have sold us these tickets with the knowledge that we would be stranded in the Philippines for that length of time. Polani travel offered us no refund or help to get back to the U.K. In fact, the very agent who sold us the tickets tried to offer us new tickets home which we would have to buy for four hundred and twenty pounds per person one way!! and with a loss of the original tickets and no refund I can truely say Polani travel are the worst travel agents to book ANY holiday or flights with. I would not recommend anyone to use Polani travel. The holiday we expected to be wonderful was ruined by this company and have left us out of pocket and very disappointed. Do not use this travel agent unless you want to be 100% ripped off!!...