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Travel Agent: Imperial Travel Ltd

This is our Imperial Travel Ltd travel agent page. We have listed the full address of Imperial Travel Ltd, phone numbers and websites. Imperial Travel Ltd is in Reading, Imperial Travel Ltd offers cheap holidays, cheap flights, hotels, city breaks and travel insurance in Reading. This travel agent is in Reading



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3/Richfield Place
12 Richfield Avenue
Reading
RG1 8EQ
phone number for Imperial Travel Ltd at 3/Richfield Place0118-918 0000fax number for Imperial Travel Ltd at 3/Richfield Place08707 500993
Imperial Travel Ltd
1.8 out of 5 based on 123 ratings.
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click to show reviewReviews
Mr\'s Ann Cornwell
Terrible Terrible Ring them they say leave your name and number we will get back to you then write a letter leaving email detail no don't get emails but snotty letter .Book a Birthday treat Holiday for my Family told Steve the rep please no steps and want a Hotel on the beach as I have difficulty with steps.What did we get a Hotel with 396 steps to the beach 85 steps to our rooms My daughters room had no windows and was dirty Mine and my grandsons room no air con and neighbours told us to be quiet as they were sleeping we could not eat there as food was shocking only allowed 2 drinks and not allowed anywere near bar or food hall in swimwear and to cap it all had a bag and bottle of vodka stolen from the room.they changed our rooms to filthy rooms were the cleaners swept dirt behind doors..We changed Hotels as only 1 more available in the area it was ok but as we were all inclusive haha Food was Inedible especially for the kids in both hotels so we ended up self catering .Transfer fee's paid by myself plus Taxi's and all phone calls to the UK.Did we see any Reps NO not a single one and I am still sat here well out of pocket as they even charged me for luggage as it wasn't on the tickets.When queiried the answer was its on the ticket only 10 kilo each but still I had to pay.I am still sat here waiting for the ring back and find these sales advisors not helpful at all.So guess I need to contact Trading standards and my solicitor as the Letter received seems to blame Me for all the Mishaps.No Apologise or anything just You knew what and were you were going excuse Me but You had all our details to comply to .I am not Happy will never ever travel or book with your company again ..
Review posted: 03/09/2013
Joanna
I recently booked holiday to Costa del Sol through Imperial Travel, we holiday about 4-5 times a year, but this time decided to have a short Spain trip. I booked before I'd read the reviews so was a bit concerned.
Well, I needn't have been. The staff were very helpful, always willing to help, the office is busy, but they rang back over the few queries I had. It was the cheapest price for the place we were going to (Fueringola)
Everything went smoothly, flight, transfers, hotel. I would not hesitate to use this travel company again.
Thanks.
Review posted: 05/11/2011
Tim Rutt
We booked a holiday with imperial travel, the hotel booking was for two room. For the first half of the holiday we were given one room and 3 beds for five people.

On our return they stopped answering emails, refused to offer any form of compensation.

This is now with our solicitors, will let you know the outcome.

All is marked as very poor as what we paid for was not what we received, they breached their contract, not through their description but factually with regards the amount of rooms we contracted and paid for.
Review posted: 04/10/2011
Jim Mc Kernan
cant seem to get hold of the person i want to speak to about my booking reciept,the person who answered the phone said"Sorry-never seen a reciept,will get some one to call you back in an hour or 2,whats your number" then rang off before even asking my name! very poor service so far wish i was going with thomsons!
Review posted: 18/08/2011
Luke Gregory
Myself and five friends were looking for a cheap holiday in somewhere like Spain or the Spanish Islands. So I looked at Teletext Holidays which advertised a price of around 140PP for the Fuertventura Beach Club in the Canary Islands. We all agreed that this would be a good location and that the price was good. We booked it slightly later than planned and the price eventually went up to 170PP. Rang them up and they were polite and said they would even get us a taxi/bus from the airport to the Hotel we were staying for free. We booked it all through one account and the same day we recieved our confirmation by email (check junk mail). The flights were with Ryanair there and back (27th June - 4th July). But I looked more into Imperial Travel Ltd. and me and my mates got a bit worried about the poor reviews. We had no problems until checking in online with Ryanair. The email that we booked with is not our email but Imperial Travels email so we rang them up and he gave us the correct email. We all checked in, then found out that Ryanair only allow a certain cabin baggage allowance (10kg, but they never checked) or otherwise had to pay for a suitcase. We all decided it was best to just book the one suitcase between us (don't tell Ryanair you're sharing it though!) We got to Fuertventura fine. Then we found our minibus, the only problem was he took us to the wrong hotel but after about half an hour looking around what looked like a ghost town we finally found it. The holiday was great the hotel was okay for the price apart from the people that were in our room before got broken into. Which was a bit worrying but the local Police came and checked to see everything was sealed and locking properly (we were warned not to keep the windows open, even at night time when you're sleeping). I'd certainly recommend Imperial Travel Ltd.
Review posted: 13/07/2011
Nazim
rubbish service, very elusive, several calls before call back, took money and did little else
Review posted: 11/07/2011
Shirley Canning
Rang at 9.00am today and had booked the holiday I wanted at the price I wanted by 09.50am.It did cost more than the advertised price but was still at least 300 cheaper than everywhere else, and I had tried everywhere else! Will dealt with the booking and I couldn't fault him. Friendly and efficient. Was worried because of poor reviews but my experience has been very good
Review posted: 08/07/2011
A Walton
BE CAREFUL... VERY CAREFUL. My family and i go on holiday 3 times a year so are quite used to travel agents - BUT NOT THESE! Sold us a holiday and then when paperwork turns up DIFFERENT HOTEL! Nightmare...... Please be Extra careful. Feel totally ripped off! Please dont make the same mistake as we did - use another agent anyone but Imperial Travel.
Review posted: 03/05/2011
Becky
Useless! do not book with them, soo rude and hopeles!!!! do not book with them they mug you off!!
Review posted: 15/03/2011
Margaret
Imperial Travel organised a holiday for my daughter, her husband and myself in Turunc at the beginning of October 2010. For the same price as we usually pay for seven nights self catering in Corfu we went by Thompson for 11 nights all inclusive. When I was worried by the airline crisis earlier they answered my call on a saturday morning and reassured me, when I called again to confirm what I had booked they rang me back at ten at night as their computers had been down. Our holiday was excellent in every respect we had no problems whatsoever and a wonderful time, I will definately use Imperial Travel again.
Review posted: 31/10/2010
Keith
worst, ruddest and most incompetant travel agent we have ever dealt with
Review posted: 18/08/2010
Denste
having a few problems with communication here
Review posted: 01/08/2010
Jen
Having had numerous difficulties with this travel company regarding a recent holiday booking i would not reccomend that anyone book a holiday with them. Their customer service is the worst i have ever experienced and instead of helping me with my issue they made it a whole lot worse.
Review posted: 23/07/2010
Sam
this place is rude rude rude, they will take your money and thats it, do not book with these people, read reviews about this place, they are very poor reviews, I will never recomend this place to anyone. Save your money and book with someone decent.
Review posted: 20/07/2010
James Mc Dermott
I booked a holiday with my family to Egypt.
8 people went,a child aged 11 years to 2 Older People in their 70s.
So we had I child 1 disabled person aged 54 and 1 Older disabled person and another older person in their 70s.
And another 4 non disabled people.
We paid this Company for transfers to the Hotel, that never happened imagine being left in the Desert effectively with the above group and nobody to assist you.
We were left to pay for Taxis.
On day 2 of the Holiday all 8 persons went sick.
I was placed on 4 ultravenous drips and prescribed 4 different types of medication,was in hospital for 5 hours, we are home a week now, 4 of us under Doctors and some unable to work.
I wrote to the Company 3 Times,no acknowlegdgement or reply even although 2 emails went straight to the Company Director.
I also complained to Teletext to remove this company holidays from their site one basis they put Children, Disabled, Older People at risk of the same problems my family were exposed.

I have now contacted a Solicitor to deal with Teletext Holiday who also I might add ignored my email,and Imerial Travel Ltd ,Reading.

I would ask folk to take into consideration the amount of money all of these people spent for what was considered to be a holiday of a lifetime, 5 star Hotel All Inclusive, it turned out to be the Holiday from Hell.
Now ask yourself this question do you or your family want to suffer what we suffered ??>

James Mc Dermott.
Review posted: 05/07/2010
Travel Andy
I would not recommend this travel company to anyone. The booking experience has been stressful and disorganised - they are an amateur travel company and I will explain why...

Things were looking good when we booked in January 2010 to travel in April and despite making the payment in full, we received continuous letters requesting outstanding payment.
This admin mix-up was sorted out but we were affected by the ash cloud so have basically been blackmailed into paying another 300 to travel. The other option was to incur a 220 cancelation fee and who knows when I would have receive the remainder of the money probably never!
We made the 300 payment and no travel documents have arrived yet despite travelling in a week. Instead, they have wasted more time trying to get another 300 from me which to cut a long story short, they have been chasing the wrong person! So it seems they have been taking advantage of the ash cloud by charging customers extra who were due to travel.
Please do not be sucked into their adverts on icelolly and never consider using Imperial Travel.

Review posted: 28/04/2010
Joanna
Awful - sent us to a resort 3 hours away from the place we booked, to a cheap hotel(we booked 4 star) in a resort with no beach - with no warning and did nothing about it.
Review posted: 12/04/2010

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